Terms & Conditions // Privacy Policy

30 day 100% Money Back Guarantee ~ Glow Mask Only

How to apply for the 30 day money back guarantee

Contact us via our IG, FB or email hello@baeskinco.com.au with your concerns & let us give you some suggestions to get the desired result we are both after!

Still not seeing any glow email hello@baeskinco with subject title: 30 day money back guarantee.

Please include invoice number & your reason for your application of refund.

To be eligible for a refund, your Glow mask + Brush must be returned to us and inspected, we will send you an email to notify you that we have received your returned item.

PO Box 330 South Perth 6151

Return postage is to be paid by customer & is not part of the refund.

We will also notify you the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Our 100% Money Back Guarantee lasts 30 days from the purchase date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

We refund at the price the product was purchased for unless product was purchased on sale. If more than one product was purchased during the transaction, we will only accept money back for one open item. The other item has to be unopened in original condition with plastic on. Product purchased on sale of 20% or more do not qualify for the 100% refund. Baeskinco glow mask is the only product is available for 100% of money back.

Please note we don't accept refunds based on change of mind once it has been dispatched.

RETURNS/REFUND POLICY

Baeskinco will only accept a return, exchange or refund if the products are returned in their original packaging and condition; no refund will be made for products that have been opened including opened plastic protector wrapping or are returned damaged. To return a product please contact hello@baeskinco.com. All shipping costs for returns are the responsibility of the customer.

If the product purchased is defective or you feel is not as advertised, please email us at hello@baeskinco.com prior to returning the products and we will work with you to resolve the issue.

In the event your order arrives to you damaged, please email us at hello@baeskinco.com and we will work with you to resolve the issue.

Refunds – We do not do refunds because of change of mind.

Fees that may occur: transaction amount minus a 2% fee via Shopify payments and 3% fee when paying with PayPal.

Baeskinco is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

SENSITIVE INFORMATION

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

For the primary purpose for which it was obtained

For a secondary purpose that is directly related to the primary purpose

With your consent, or where required or authorised by law.

DISCLOSURE OF PERSONAL INFORMATION

Your Personal Information may be disclosed in a number of circumstances including the following:

Third parties where you consent to the use or disclosure; and

Where required or authorised by law.

SECURITY OF PERSONAL INFORMATION

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

ACCESS TO YOUR PERSONAL INFORMATION

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Baeskinco will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

If you have any queries or complaints about our Privacy Policy please contact us at: hello@baeskinco.com

Terms of Product Use

You must only use the products in accordance with the instructions provided and only for the purpose in which they are provided. Patch testing is required before usage.

Nothing in these terms provide you with any entitlement or right to sell, license or distribute our products to third parties.

This site is solely an online store for beauty products.

Disclaimer

A skin professional has voiced her love & approval of Baeskinco ~ this was unpaid & done via social channels. This skin professional is not attached to the brand.